This morning the garage door cable became wrapped around the torque master unit. Door was stuck open. Called PBP in Redmond and they sent JT to my house on his way to another install. He repaired the issue in about 30 minutes. Thank …
read moreWe are happy we could help. Thanks for the 5-star review.
Joey serviced our garage door yesterday as part of a warranty condition with our newly built home and not only corrected an existing problem but completely inspected the door and added extra details for a stronger and longer lasting door. …
read moreHi Frank,
Thank you for the great 5 star review! Joey is a great asset to our company and we are so happy to hear he did such a great job for you! Thank you so much for your business!
Joey is the absolute model when it comes to customer service. To be honest, we were skeptical when it came to PBP because it took awhile for them to fix our garage door. But Joey changed our mind. He was knowledgeable, on time. And so very …
read moreHi Annette,
Thank you for taking your time to let us know you are happy with the service you received and that we did a good job. So happy that Joey was able to fix your issue!
My wife and I have been getting our one-year inspections done on our house We were having some issues with our garage door, so Lennar arranged for service. Andrew from Performance Buidling Products was here this morning to check out our …
read moreHi Tony,
Thank you for the great review! We are pleased to hear Andrew was a great help to you. He is a true asset to our company! Thank you for your business!
Dave and the team of installers were knowledgeable and efficient, explained the steps of the install all the way through. Cleaned up inside the garage, and explained the garage opening controls! I have no doubt I will recommend this …
read moreHi Gene,
Thank you for the great 5 star review! We are happy to hear that Dave and our installers were able to get you set up with your garage door. Thank you for you recommendations and for being a great customer!
I just wanted to say I was impressed by Justin. He actually listened to my description of the issue and was able to get things addressed – even over the phone. Thank you !
Hi Patrick,
Thank you for the great review! I'm happy Justin was able to help you with your garage door issues. He is a true asset to our company!
Fast installation of my OEM operation spring after it had blown apart. The installer was quick to install the new one, realizing my tracks weren’t properly aligned he realigned them and switched out my OEM sensors for new ones…all for the …
read moreHi David,
Thank you for the wonderful review!
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She guide me through the process and I got my profit on my …
read moreGood work deserves a good recommendation I saw testimonies from several people on this page talking about Mrs. Clarice Haynes and I also decided to give it a try if I would share mine also. I made an investment of $500 with her and got $…
read moreMy service technician was fast, efficient and very very knowledgeable. He made sure everything worked and gave me added information about my battery backup if my power goes out. The receptionist was fantastic as was Tony in service. He …
read moreThank you Linda for the great review!
Both crew's were very professional and knowledgeable. Got the work done in a timely manner. Would highly recommend. Thank you for your the great job you and your team did.
Hi Dan,
Thank you for taking the time to leave an awesome review! Glad we were able to get your garage door spring replaced and get you back up and running. Have a great day!
Absolutely recommended this company for garage doors and warranty services, they took care of our needs in no time. Great service and professional staff. They really make us a happy costumers.
Hi Alexis,
Thank you for the great review. We appreciate you taking your time to let us know we did a good job!
Just want to say Thanks again for coming out and efficiently taking care of a tricky chimney leak. Good to find a company I can really depend on.
Would not recommend. They charged us 289.99 for just coming over too see our garage. The service technicians said that they would refund us as they didn't do anything. When we called the office they said they couldn't do that because they …
read moreGood Morning, Rosa,
I appreciate you taking your time to bring your experience to my attention. We do have a standard chargeable rate that is due when our technicians are dispatched to a job-site for service/evaluation. The on-site evaluation, we completed, found that you had a broke spring. It is our procedure to apply the evaluation amount you paid to the final invoice to complete the job. You elected to go with a 3rd party instead.
We have been in business since 1992, and pride ourselves on our professionalism, transparency, and quality customer service. I will be reaching out to you this afternoon to see if we can come to a compromise that satisfies your expectations.
The folks at Performance Building Products have always been kind and professional and they even keep your budget in mind. I am a 60 something year old veteran and would highly recommend Performance Building Products. You can’t go wrong …
read moreHi Tony,
Thank you for the great review! We are happy to help!
We are grateful to have had an advocate helping us get a “Pandemic era” garage door from Performance! They went the extra mile for us updating us which freight car our door was sitting in with the shipping crisis in America. As soon as they…
read moreHi Donna,
We are so happy we were able to help you with your project! Thank you for taking your time to leave such a wonderful review!
They did a great job.very pleased.will recommend you to others.
Very great experience. Knowledgeable courteous and professional sales team and installers. Installers are fast and detail. Ensured that all questions are answered before they left and also very tidy in all parts of install.
Hi Matt! Thank you for the great review! We are so happy that we were able to help you with your garage door needs.