Would not recommend. They charged us 289.99 for just coming over too see our garage. The service technicians said that they would refund us as they didn't do anything. When we called the office they said they couldn't do that because they … read more
Good Morning, Rosa,
I appreciate you taking your time to bring your experience to my attention. We do have a standard chargeable rate that is due when our technicians are dispatched to a job-site for service/evaluation. The on-site evaluation, we completed, found that you had a broke spring. It is our procedure to apply the evaluation amount you paid to the final invoice to complete the job. You elected to go with a 3rd party instead.
We have been in business since 1992, and pride ourselves on our professionalism, transparency, and quality customer service. I will be reaching out to you this afternoon to see if we can come to a compromise that satisfies your expectations.